About the episode
Nicole Moodie spent twelve years building the operations behind a growing beauty brand. The weekly meeting she started went from forty-five minutes of battles to twenty of solving problems together.
Nicole is an operations consultant and the author of The Backbone of Growth. The frameworks she brings to The PIMS Influence are the ones she built on the way up. How she got sales and operations working from one version of the truth. Why she plans three years out rather than ten. What she looks for in a hire that a resume will never show. And the discipline she says deserves more credit than it gets.
She joined that brand as a customer service specialist when it had fewer than ten employees, and left twelve years later as Chief Operations Officer. Along the way she kept every notebook. After her role ended unexpectedly earlier this year, those notebooks became the book.
MENTIONED IN THIS EPISODE:
Nicole Moodie on LinkedIn – https://www.linkedin.com/in/nicole-moodie-55b003165/
Nicole Moodie on Instagram – https://www.instagram.com/nicolemoodie_author/
The Backbone of Growth on Amazon – https://www.amazon.com/dp/B0H4NHLZXK/
Nicole’s store – https://stan.store/nicolemoodieauthor
Chapters
0:00 – Intro
3:09 – Customer Service to COO to Author
12:34 – Change, Silos, and Hiring for Spark
19:38 – Running a Warehouse Through COVID
23:38 – Why Infrastructure Bends First
28:43 – One Version of the Truth
32:09 – When Instinct Stops Being Enough
36:30 – Ops Readiness and Invisible Teams
41:09 – What AI Won’t Replace in Packaging
ABOUT NICOLE MOODIE
Nicole Moodie is an operations consultant and the author of The Backbone of Growth: Lessons on Building, Scaling, and Leading Operations in a Growing Business. She spent nearly twelve years at one growing beauty brand, joining as a customer service specialist and leaving as Chief Operations Officer, with responsibility for supply chain, demand planning, inventory, packaging and fulfillment, product readiness, and logistics. She now advises growing businesses on the operational systems behind scale.
https://www.linkedin.com/in/nicole-moodie-55b003165/ | https://www.instagram.com/nicolemoodie_author/ | https://stan.store/nicolemoodieauthor
